Thinking of buying a Walmart car battery and wondering about its warranty?? My son has been working at Walmart for two years, so for this article it will be my main source of information supported by reading on your website. I will keep this super simple so you can browse and find the information you need.
If you are about to buy a new battery at Walmart, be sure to copy the recipe and attach it with your documents in the glove box. Printed recipe numbers may fade over the years; so you should keep a copy.
Walmart Car Battery Warranty Explanation
Note: This will be different for each stack, so you should read the description before you buy it or in your current stack.
Walmarts Everystart batteries include a 5-year warranty, the first years you will receive a free battery if anything happens with your first one. The last 2 year you get a pro-rated price on your next battery purchase.
What does it mean “prorated” in your question?
The prorated warranty is based on this exact formula.
(Battery age) Divided by 60 Times the price of the new battery.
So if you bought your battery ago 2 years and 8 months, the age will be equal to 32 months and let's say the price of your new battery is 100 Dollars. So the following formula would be the following:
Walmart Prorated Battery Warranty Calculator
If you are like me and you don't like math, This Walmart Prorated Battery Warranty Calculator will help you calculate the cost of your new Walmart battery using the formula mentioned above.
Does the new battery I get as a replacement come with its own new warranty, effectively resetting a warranty?
The short answer is no, since the old guarantee you have is still active.
To restart the Walmart warranty process you have to buy a new battery at full price. Lots of people submit claims because of this, but actually, makes perfect sense since Walmart can't give away batteries either. But it should be mentioned during the second battery purchase, sadly this is often omitted or forgotten.
This is what you have to do to claim the warranty
Before you leave, you have to know how to approach employees and Walmart. I've seen a lot of complaints on the Walmarts warranty, the service and all that, but I think it is essential that you do your part as well before filing a complaint.
What I mean by this is that Wallmart employees are not graduated from Walmarts warranty and policies., They probably received a brief report on the basic warranty they give on most products which is usually 90 days.
Which means they have no idea how the Walmart battery warranty works, so it's your job to stand your ground and let it be known what your policy is. Don't be rude about it, approach in a polite way, but firm.
If you have tried a friendly approach and they have not helped you, call your director. The manager usually solves the problem and helps you. If that doesn't work either, So let them be embarrassed and file a complaint or contact customer service.
Where can I file a complaint with Walmart?
If you have experienced poor customer service and have not received your warranty as promised you can file a complaint at the bottom of this page.
If you have any other questions, just ask in the comment section or refer to the battery guide Walmarts.